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FAQs

Here you will find answers to our commonly asked questions. If you can’t find the answer you’re looking for, please feel free to drop us an email or use our contact form to reach out to us here.

a purple haired little with a black cat
When will my order ship?

We aim to ship orders the next business day. Orders placed before 1PM GMT will usually ship the same day.

For customers in the UK, depending on which shipping option you selected, it should take between 1-3 days. The following are the 2 shipping options for the UK:

Tracked 24 – 1-2 business day

Tracked 48 – 3-5 business days

For most international orders, your order should arrive within 3-11 business days, depending on your location, but can take anywhere up to 30 business days in some cases.

Please note that these are estimated delivery times and are not guaranteed. International shipments, in particular, may take longer due to factors such as customs processing and local postal service delays. If your order has not arrived after 28 days, we recommend your local postal service or customs office for further updates.

Unfortunately, we don’t offer untracked shipping.

We want to provide you with a more reliable and transparent shipping experience, allowing you to see where your order is at all times. Tracking also helps remove uncertainty and makes it easier to locate your package in the unlikely event that it is lost, damaged, or stolen.

We understand how frustrating it can be when your package is taking longer than expected or seems to be missing in action. If your order hasn’t arrived yet, here are a few steps you can take to help locate it:

  1. Check safe places and with neighbours/household members – Couriers sometimes leave parcels in unexpected spots or with someone nearby.

  2. Review the tracking information – It may offer more details about the parcel’s location or any delivery attempts.

  3. Reach out to your local postal service or customs office – They may have additional information on delayed or held packages.

If you’ve tried these steps and still can’t locate your package, feel free to contact us. In some cases, we may ask for proof of your enquiries (such as confirmation from your local postal service) before we can assist further.

⚠️ Please note: Once your order has been shipped, it’s in the hands of the courier and beyond our control. While we’re always happy to help where we can, we’re unable to influence delays or track packages beyond the information provided by the postal service.

💙 Don’t worry – if it turns out your package is genuinely missing (which most couriers consider to be the case after 28 working days), we’ll make sure it’s properly compensated.

Always! Your item/s will be shipped discreetly in a plain coloured bubble mailer with no indication on the outer packaging as to what is inside.

We totally understand the need for discretion, and while we’re happy to accommodate requests where we can, we do need to comply with legal shipping requirements. This means a sender’s name and address will appear on the package. However, rest assured that the address won’t be directly tied to our business, and we’ll abbreviate the business name to “PPS” keep things discreet.

For international orders, if a customs form is required then the item will be marked as ‘plastic accessory.’

Please make sure you enter the correct shipping address when placing your order. If you notice an error, contact us immediately. However, if your package has already shipped, we won’t be able to change the address.

While we may attempt to notify the courier and request an address correction, this is not guaranteed and we cannot take responsibility for failed delivery attempts.

If your package is returned to us due to an incorrect or incomplete address, you will have two options:

  • Reshipping: If you want the package sent again, you will need to cover both the reshipping fee and any return fees we incur from the courier.

  • Refund: If you prefer a refund instead, we will deduct any return fees from your refund. Please note that the original shipping costs will not be refunded.

⚠️ Please note: We cannot issue any refunds or reship the package until it has been returned to us.

Please be aware that customs fees, import taxes, and other charges are not included in our shipping costs and may be incurred upon delivery. These fees are the responsibility of the customer, and can vary depending on your country’s customs policies and the value of the goods being imported. We recommend checking with your local customs office for more information on potential charges before placing an order.

Countries that commonly incur customs fees or VAT include:

  • United States (import duties and taxes may apply, but the exact amount can vary significantly due to shifting tariffs and regulations.)

  • Canada (often charges duties and taxes on goods over CAD $20)

  • European Union (customs duties and VAT are typically applied to goods over a certain value threshold, which differs by country)

  • Australia (GST applies on most goods, regardless of the value; customs duties apply for goods over AUD $1,000)

  • New Zealand (charges may apply for goods valued over NZD $400)

  • Norway (subject to VAT under the VOEC system for goods valued over NOK 350)

Please note that this list is not exhaustive, and the information provided is intended to be general. Customs policies and fees can vary by country, location, and item. Since customs policies and tariffs can change without notice, we recommend checking with your local customs office for the most accurate and up-to-date information regarding your country’s fees.

How do I clean/care for my pacifier?

To clean your pacifier, place it in warm water mixed with a food-grade washing up liquid, then gently wipe down with a cloth.

Do not boil your pacifier, put it in the dishwasher or wash it in hot water.

When not in use, it is a good idea to store your pacifier in a box, bag or pouch so that it is not left exposed to any dust or debris. If it is left out on it’s own for a while, it is advised to wash your pacifier first before using it again.

Note: If cleaning a decorated pacifier, do not submerge it into water or use any kind of soap. Rinse the pacifier teat and carefully wipe the rest of the pacifier with a suitable wet wipe.

Please watch this easy to follow short video we put together to show you how!

Do you accept returns?

Due to the nature of our products, we are unable to accept returns or exchanges for sanitary reasons.

If any of your items arrive damaged, please contact us with photos or other proof within 7 days of receiving your order. We’ll do our best to resolve the issue as quickly as possible.

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