Data Collection Practices

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Purpose of Collecting and Using Personal Information

We collect and use personal information for the following purposes:

• To provide and operate our services effectively.
• To offer customer assistance, support, and address any queries, complaints, or claims related to our products or services.
• To contact users with service-related notices, updates, or important information regarding their orders or accounts.
• To improve customer satisfaction by resolving issues, preventing potential problems, and enhancing our overall services.
• To create aggregated statistical data and other non-personal information that may help us improve our services.
• To comply with applicable laws and regulations and fulfill our business obligations.

 

Hosting and Platform

Our website is hosted on Krystal’s secure infrastructure, and we use WordPress as our content management system. While Krystal provides the online hosting platform for our website, customer data (such as orders, shipping details, and account information) is stored in our WordPress database and managed through our website applications.

Payment Gateways

We use Stripe and PayPal to process payments. These payment gateways comply with the highest security standards, including PCI-DSS, as managed by the PCI Security Standards Council. The PCI-DSS standards are designed to ensure the secure handling of credit card information by our store and its service providers.

How We May Contact You

We may contact you to notify you regarding your account, troubleshoot any issues, resolve disputes, collect fees or payments, gather your opinions through surveys or questionnaires, send updates about our company, or for other purposes necessary to enforce our User Agreement and comply with applicable laws and agreements. For these purposes, we will only contact you via email.

We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this privacy policy.

If you no longer wish for us to process your data, please contact us at inquiries@preciouspacis.co.uk

Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time. Any changes will take effect immediately upon being posted on the website. If material changes are made, we will notify you here so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If you wish to access, correct, amend, or delete any personal information we have about you, please contact us at inquiries@preciouspacis.co.uk